How to cancel Candy.ai, Replika and AI girlfriend apps

Deleting the app does not cancel the subscription. Neither, on some services, does deleting your account. Most surprise charges from AI girlfriend and companion apps come from one of those two mistakes, or from cancelling in the wrong place: on the website when the plan was bought through Apple, or in the phone settings when it was bought on the website.

This guide covers how to cancel an AI girlfriend subscription for good: how to find who is actually billing you, how to cancel on the web and through Apple and Google, what to do about leftover tokens and your account data, how refunds and card disputes work, and where the law stands after the federal "click-to-cancel" rule was struck down in 2025. Company policies quoted here were checked on their help pages on November 10, 2026.

Step one: find out who is billing you

There are two possibilities, and the cancel button is in a different place for each. If you subscribed inside an iPhone or Android app, Apple or Google is billing you, and the charge on your statement will name Apple or Google. If you subscribed on a website, the company or its payment processor is billing you directly.

Web charges from these apps are often deliberately hard to recognize, which is good for privacy and bad when you are trying to find what to cancel. Candy.ai says its charges appear on card statements as "EverAI". Lovescape's help center says payments appear with neutral descriptions. ChatRoger's checkout promises "no adult transaction in your statement". Xotic AI says its billing is designed to be discreet and that you should contact support for the exact statement descriptor.

If you see a recurring charge you cannot place, search your email for receipts around the same date and amount. The receipt will name the service even when the statement does not.

How do I cancel Candy.ai, Xotic AI or Replika on the website?

In the account settings on the site where you signed up: Settings, then Subscription, then Cancel (on Candy.ai, My Profile, then Settings, then Unsubscribe). Web subscriptions are cancelled in the account settings on the site, and nowhere else. A few examples, from the companies' own instructions:

• Candy.ai: log in, open My Profile, then Settings; your subscription details and an Unsubscribe button are at the bottom. Candy says it does not offer a pause, only cancellation.
• Xotic AI: Settings, then Subscription, then Cancel Subscription. Its documentation says that the first time you cancel it may offer a one-time gift of 500 XOT to stay. If you want out, choose the cancel option, not the gift.
• Replika (web): log in at my.replika.com, open Settings, then Subscription, then Cancel subscription. If you paid through PayPal, Replika says to cancel it under PayPal's automatic payments settings as well.

Our reviews cover each app's billing record: Candy.ai's refund window and statement name, Xotic AI's published prices and refund rules, Replika's app-store plans and DarLink's cancellation complaints.

On all of these, cancelling stops the next renewal and you keep access until the end of the period you already paid for. Cancelling is not a refund. Candy is explicit that cancellation and refund requests are two separate processes, and that cancelling within 24 hours does not count as asking for your money back.

One more web detail: your card can stay on file after you cancel. Candy says you cannot remove your only payment method while a subscription is active, and its terms of service let it charge a designated backup card if a renewal charge to your default card fails. Once the subscription has actually ended, go back and delete the saved cards.

How to cancel an AI girlfriend app on iPhone or Android

If the app store is billing you, the company usually cannot cancel or refund it for you. Replika says plainly that it does not manage PayPal, App Store or Google Play subscriptions on its side.

iPhone and iPad

Apple's instructions: open Settings, tap your name, tap Subscriptions, choose the subscription and tap Cancel Subscription. Apple notes on its cancellation help page that if there is no cancel button, or you see an expiration date in red, it is already cancelled.

Android

Google's instructions: open your subscriptions in Google Play, select the subscription and tap Cancel. Google's help page says directly that uninstalling the app will not cancel the subscription, and that you keep access for the time you have already paid for.

Does deleting the app or account cancel the subscription?

Not reliably. Deleting the app never does, and deleting the account doesn't either on some services, so cancel the billing first. These are different actions, and services treat them differently:

• Replika: deleting the app or the account does not automatically cancel the subscription, especially one billed by Apple or Google.
• Candy.ai: says that deleting the account before the renewal date automatically cancels any active subscription.
• Xotic AI: its FAQ says account deletion is permanent and that if you only want to stop being billed, cancel the subscription instead.

What happens to your tokens also varies, and the documents do not always agree. Candy's help center says cancelling does not delete your tokens, while section 10.2 of its terms of service says remaining tokens expire at the end of the billing period after cancellation. Assume the stricter version and use what you paid for before the period ends. Lovescape says subscription chips expire after the paid period ends, while chip packs last 90 days from purchase. Xotic says your XOT balance stays on the account, but you need an active plan to use most features.

The order that avoids surprises: cancel the subscription where you bought it, confirm it shows as cancelled, use or write off any tokens, delete your chat history and the account if you want your data gone, and then remove your saved cards. Deleting the account does not necessarily erase everything; Candy, for example, says it is required to retain some data for legally mandated periods. Our privacy guide covers deletion requests in more detail.

What to screenshot

The FTC's advice is to keep a copy of your cancellation request and notes about any conversations. In practice, before and after you cancel, save:

• The plan and renewal terms shown at checkout, if you still can, or your purchase receipt.
• The subscription screen before you cancel, showing the plan, price and next billing date.
• The confirmation screen and any confirmation email after you cancel, with the date visible.
• The subscription screen again a day later, showing it as cancelled or expiring.
• Any chat with support: the date, the agent's name or ticket number, and what they promised.
• Your card statement lines for every charge you are disputing.

That folder is what a card issuer, the app store or a regulator will ask for if a charge shows up after you cancelled.

Can I get a refund from an AI girlfriend app?

Rarely, and only fast: Candy.ai's window is 24 hours, Replika says all purchases are final, and app-store refunds go through Apple or Google. Refund windows in this category are short. Candy.ai accepts refund requests within 24 hours of payment, only if you have used 20 tokens or fewer, and only for card payments; EU and UK residents get a 14-day withdrawal right on the first purchase. Replika's refund policy says all purchases are final. Xotic refunds unused XOT packs within 14 days but not subscription payments unless the law requires it. Our guide to what these apps cost compares the plans and refund terms side by side.

For app store purchases, ask the store. Apple handles requests at reportaproblem.apple.com, as described on its refund help page, and says to expect an update within 24 to 48 hours. Google's refund policy page says unauthorized charges can be reported within 120 days and that contacting the developer is often the quickest route for other refunds.

Your rights under federal law

ROSCA still applies

The main federal law here is the Restore Online Shoppers' Confidence Act of 2010. For anything sold online with automatic renewal, it makes it unlawful to charge you unless the seller clearly discloses all material terms before taking your billing information, gets your express informed consent, and provides simple mechanisms to stop recurring charges. The FTC enforces it. Its biggest recent case ended in September 2025, when Amazon agreed to a $2.5 billion settlement, $1 billion as a civil penalty and $1.5 billion in refunds, over Prime enrollments and a cancellation process the FTC called complex and difficult.

The click-to-cancel rule was struck down

In October 2024 the FTC finalized an amended Negative Option Rule, widely called click-to-cancel, that would have required sellers to make cancelling as easy as signing up and to get express informed consent before charging. It never took effect. On July 8, 2025, days before its July 14 compliance date, the US Court of Appeals for the Eighth Circuit vacated the whole rule in Custom Communications, Inc. v. FTC. The court did not endorse unfair subscription practices; it held that the FTC had skipped a required preliminary regulatory analysis.

The FTC has since started over. Its Negative Option Rule page lists a February 2026 notice conforming the rule to the court decision, and in March 2026 the agency asked for public comment on whether to write a new rule, noting more than 100,000 complaints in the past five years. As of November 2026 no new rule has replaced the vacated one, so ROSCA and state law are what protect you.

State automatic-renewal laws

Several states have their own automatic-renewal laws, and some go further than federal law. Three examples:

• California: amendments in AB 2863 took effect July 1, 2025. According to a Davis Wright Tremaine summary, they require express affirmative consent to the renewal terms, let consumers cancel as easily as they signed up, including online, and limit how businesses can present "save" offers when you try to leave.
• New York: General Business Law section 527-a requires clear disclosure before you consent, affirmative consent to the renewal terms, and a cancellation method as easy to use as the one you signed up with.
• Minnesota: a 2024 law added section 325G.57, which requires termination options that are easy to use and, for continuous service, a written notice at least once a year explaining the terms and how to cancel.

If you live elsewhere, your state attorney general's consumer protection office can tell you what applies to you.

If the charges keep coming: card disputes

If you cancelled and were charged anyway, or a company will not let you cancel, the FTC says to call your credit card company and ask them to stop the payments, and to dispute charges that have already gone through. For credit cards, the CFPB explains that to protect your rights your written billing-error notice must reach the card company within 60 days after the charge appeared on your statement, and the company then has 30 days to acknowledge it. Call first, then follow up in writing, and keep copies. Debit card disputes run under different rules, so ask your bank how its process works.

Know the side effects. Candy's terms say that when a chargeback is filed, the purchase is cancelled immediately and premium access and remaining tokens are revoked. For a subscription you want to end anyway, that may not matter. But a dispute is for charges you did not authorize or could not stop. It is not a substitute for cancelling.

Where to complain

• The FTC: report cancellation problems and unauthorized subscription charges at ReportFraud.ftc.gov.
• Your state attorney general: the FTC's own guidance suggests reporting there too.
• The CFPB: if your card issuer or bank mishandles a dispute, you can submit a complaint about credit cards and bank accounts.

Most of the time none of this is needed. Cancel where you subscribed, screenshot the confirmation, check your next statement, and the charges stop. Before signing up for the next one, read the renewal terms in our cost guide first.